Nobody is perfect. Some are closer than others. Others are a mistake of creation. Balona is one such creature.
I received a panicked call one morning. It was Balona. She claimed her backup software was not working. As I am paid to attend to such concerns, I listened.
“GREAAAG My backup said it failed! I thought you had set that up!”
“I did, Balona. Is there an error or something?
“Yeah it says it ain’t working!”
“Can you be more specific?
“I don’t know it just failed! I thought you set it up right! Oh my god! ”
I tried to troubleshoot the problem remotely but to no avail. Balona flailed about and it was clear I’d have to make a visit.
This particular client has vast resources, but likes to cry poverty. Upon arrival I was greeted by their dimwitted dog and receptionist.
“Oh Greag I’m so worried!” she cried “The doctors work is not being backed up!”
“Alright” I replied “Let me see what is going on.”
I inspected the computer and all seemed to be well. I tested the backup software and it seemed to be communicating with the remote server. I checked the logs and there was indeed no backup at night. At this point I called the provider.
*backup server company guy* “Hello! How can I help you?
“Yes hello I’m calling on behalf of *BALONA COMPANY* seems we are having problems completing backups…what do you see on your end? ”
“Hrmmm well I see you are a paid subscriber, but we have not seen any requests to backup, let’s try to troubleshoot the software”
He had me reinstall the backup client and we performed several successful tests.
“I don’t know what to say sir, can I ask as simple question? Do you leave the computer on at night?”
“I assume so? Wait a moment.”
I asked Balona if she left the computer on at night. She seemed to be in a state of bewilderment.
After a period of time she responded “OHHH Does it have to be on??”